How to claim

At Petplan we strive to process your claims quickly and fairly.

To make a claim you must submit the details on the relevant Petplan claim form, which you can download and print.

Vet Fees claim form (PDF, 105 KB) Death of a pet claim form (PDF, 90 KB) Loss by theft or straying claim form (PDF, 44 KB) Advertising and rewards claim form (PDF, 44 KB) Boarding fees claim form (PDF, 90 KB) Holiday cancellation claim form (PDF,90 KB) Pet travel insurance claim form (PDF, 57 KB) Third party liability
– please call our Customer Centre on 0845 071 8000 to discuss

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Unless you are claiming for vet fees, you must let us know of any circumstances which are likely to lead to a claim. Please write to:

Petplan
Claims department
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX

Alternatively, you may phone our Customer Centre
on 0845 071 8000.

lady holding Spinone
Call our sales hotline on
0845 077 1934
Open 8am to 8pm Monday - Friday. 9am to 1pm, Saturday
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