How to claim

At Petplan we strive to process your claims quickly and fairly. To help us do this, please check your insurance cover before submitting the claims form.

To make a claim you must submit the details on the relevant Petplan claim form, which you can download and print.

• Vet Fees claim form (PDF, 85 KB)
• Death of a Pet claim form (PDF, 67 KB)
• Loss by Theft or Straying, Advertising and Reward claim form (PDF, 132 KB)
• Boarding Fees claim form (PDF, 66 KB)
• Holiday Cancellation claim form (PDF,66 KB)
• Pet Travel Insurance claim form (PDF, 268 KB)

Third party liability
– please call our Customer Centre on 0845 071 8000 to discuss

Unless you are claiming for vet fees, you must let us know of any circumstances which are likely to lead to a claim. Please write to:

Petplan Claims department
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX

Alternatively, you may phone our Customer Centre
on 0845 071 8000.

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