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PLEASE NOTE: We are undertaking essential system improvements on the 16th & 17th April. There will be a delay in sending electronic policy documents and a limited telephone service. Close

Claims

Track your claim

We are unable to find any claims relating to your policy in the last year, please check you have entered your policy number and postcode correctly.

We aim to settle 90% of our claims within five days of us receiving a completed claim form to avoid causing you any unnecessary delays, but in some circumstances it may take a little longer due to postal times or if we are waiting for important information from your vet.

If you would like to contact us about your claim, please email claims@petplan.co.uk, or you can call 0345 071 8000. If your claim is not showing and you or your vet sent it more than two weeks ago, please send a copy to the above email address.