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23rd August 2007

Claims are now online with Petplan

Petplan has launched a new online Claims Tracking service. The initiative is a new way for policyholders to find out how their claim is progressing by enabling them to view their claim status on the Petplan website.

Online Claims Tracking will show clients when their claim form has been received, if it has been assessed and when it is expected to be settled. Petplan customers just have to enter their policy number and postcode on www.petplan.co.uk/claimsTracking/claimsTracking.asp.

Ian Moffat, Claims Manager says, "Customer feedback revealed that our customers wanted more information about how their claim was progressing. We realised that we could offer a quick and simple solution by offering claims information online which would make claiming more transparent for policyholders. It also means customers need to make fewer calls to find out basic information about their claim."

Petplan will be sending out information about the online Claims Tracking service to policyholders in claims packs. In addition Petplan Business Developers will also be able to discuss the facility when they visit vet surgeries.

If you would like more information or have any feedback about Claims Online, or any other aspect of Petplan, do call the Petplan Vetline on 0800 316 8800

For more information please contact Gyles Haverty at Petplan on 020 8580 8194 or Sophie Parker on 020 8580 8140.

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