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23rd July 2010

Petplan lends support to the veterinary industry following Panorama

Petplan, the UK's largest pet insurance provider, has released the survey findings of over 8,500 pet owners from across the UK, in light of Panorama's recent programme on the veterinary industry. The survey found that 98% trust their vet's advice, while 98% believe their vet provides them with the right level of service and support.

Petplan's Marketing Manager, Alison Andrew said the veterinary industry had the company's backing and their recent survey proves vets also have the support of pet owners.

"We work very closely with more than 4,000 veterinary practices in the UK and we know that the animal's health and welfare is at the heart of their decision making process."

"Like any profession whether it is doctors, lawyers or accountants there will always be one or two people who overstep the boundaries but anyone thinking these issues are widespread would be completely wrong. We know this from the greater pool of pet owner's, vets, charities and other key groups in the animal world that we work with, something that the Panorama team cannot do to substantiate their claims."

Working with 9 out of 10 vets in the UK, Andrew says it's an absolute injustice for Panorama to tarnish the entire industry with its claims, when there are thousands of vets that go above and beyond the call of duty every day to provide the best treatment and care for people's pets.

In an earlier survey Petplan found that 40% of pet owners trust their vet more than their GP, further highlighting the disparities between what has been portrayed by Panorama and how pet owners really feel about the veterinary industry.

"As the largest pet insurance company in the UK, we have healthy interactions with our customers on a daily basis and we'd be the first to know if these issues were widespread" says Andrew.

For more information please contact the Petplan press office: