We'd like to make your life a little easier, so this self-service area is here to help you manage your claim or policy. If you need to make a change that isn't shown on this page, please call 0330 102 6735
At Petplan, we settle 90% of claims within 5 working days. To manage an existing claim or make a new one, simply use the links below
We believe that updating your policy should be as easy as possible. To make a change or find the documents you need, click on one of these options
Petplan UK have been nominated for Best Pet Insurance Provider in the 2020 Insurance Choice Awards. Vote now to make sure your voice is heard! Voters will automatically be entered into the £1000 prize draw. (T&C’s apply)
Vote nowTo make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for resources on how to handle your claim, including downloadable claim forms, or phone our Customer Service Centre on 0330 102 6735.
No, at Petplan there is no penalty for making a claim.
No. As well as dogs, cats and rabbits, we can also insure many different animals. Visit our Other Insurance page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our Petplan Equine website (or call 0330 102 1658) and to insure all other mammals as well as reptiles and birds, please visit our partner Exotic Direct (or call 01444 412118).
Yes, our Covered for Life® and 12 month Petplan Essential dog policies automatically include Third Party Liability cover – in addition to cover for vet bills, complementary treatment, boarding fees and emergency repatriation. Our Third Party Liability insurance covers dog owners for compensation, legal bills and the associated costs related to defending claims brought against them. To find out more, visit our helpful Third Party Liability Cover page.
Whether it's funny, moving or simply a moment you'd like to share, we love hearing about your pets. Please tell us your story via the button below
Give someone you know the reassurance of two months' free pet insurance with Petplan, and you'll receive £20 worth of Marks & Spencer vouchers
Want to understand your pet even better? Our community of experts and fellow pet owners is here to share advice on everything from your pet's behaviour to its health – and all the funny, moving moments in between
Our expert vets and behaviourists explain how to keep your pet healthy and happy
Our insurance glossary explains the A-Z of pet insurance offering helpful explanations and useful tips from our pet experts.
