Any Questions

A Covered for Life policy can be invaluable if your pet develops a long-term condition, like arthritis or eczema.

Pet Value has a 12-month time limit on claims – and for that reason it’s generally less expensive than a Covered for Life policy. The 12 month time limit is a common feature of pet insurance policies from other providers. We offer Pet Value as an equivalent type of cover for what is becoming a more and more popular pet insurance option.

Why is the 12-month time limit option becoming more popular? Because not all pet owners are particularly concerned about the chances of their pet developing a long-term, chronic or recurring illness requiring extensive vet treatment. Some pet owners are more interested in protecting against the high initial cost of treatment after an injury or illness. Please read the full Terms and Conditions of Pet Value so you understand all the benefits and limitations.

Don’t worry, we’ve written them in plain English so you’ll find them straightforward and easy to read.

On all policies, cover for injury starts as soon as you complete the online policy application process. Cover for illness starts 14 days afterwards.

They are carefully calculated so what you pay is fair and accurately reflects the chances of claiming.

The average cost of veterinary fees is a major factor in calculating your premium. Where you live, the age of your pet and what breed it is are all taken into account.

Each year Petplan premiums are reviewed and adjusted, bringing them into line with veterinary charges and the rising cost of claims in any given area of the UK.

Veterinary fees are currently rising year after year due to the availability of new drugs and medical technology to diagnose and treat pets. The increase in veterinary fees can unfortunately mean an increase in insurance premiums.

You can start your pet’s insurance from 6 weeks of age and before their 10th birthday for cats, 8th birthday for dogs and 5th birthday for rabbits, and Select Breeds of dog on our Covered for Life plans. There is no upper age limit on our Pet Value product.

Petplan policies are only available to residents of the UK, the Isle of Man and the Channel Islands. We can offer insurance to British Forces Posted Overseas, as long as they are serving in Europe and can provide a BFPO mailing address.

You need to complete the relevant claim form for the treatment or incident in question. There are forms for veterinary fees, loss by theft or straying, third party liability, holiday cancellation, boarding & kennel fees and death. You can get hold of copies by downloading them in PDF from our Claims section.

This is the amount you pay towards the cost of treating each illness or injury during the period of cover (i.e. the policy year), which is not related to any other illness or injury treated during the same period of cover.

You can pay your premium monthly by Direct Debit.

This contract gives you a cooling off period. If after receiving your Certificate of Insurance and full policy Terms and Conditions you are not happy you have 14 days during which you can cancel the policy. Simply call the Petplan Customer Centre on 0845 071 8000 or send written confirmation to: Petplan, Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX. If you cancel outside the 14 day cancellation period and the premium becomes due you may not receive a return of your premium.