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Call:0345 077 1934

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Monday - Friday
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Track My Pet Insurance Claims

To view the current status of your claim, please enter your policy number and post code and click "Submit".

Not all types of claim can be tracked on this system. If your claim is related to Third Party Liability or Custodial Liability please call 0345 077 1935. If it is relating to a Pre-Authorised claim please call 0345 071 8000.

Some helpful frequently asked questions

How long does Petplan take to assess claims?

We aim to process claims within a week. You can monitor the progress of your claim with our online claims tracking service.

What is the maximum time limit for me to submit a claim?

You have 12 months from the point of the illness or injury taking place in which to submit a claim, this will be based on the start date of the treatment.

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Your policy details