16th October 2007
Following the latest postal strikes, Petplan is warning vets and customers there may be some delay in policy information and claim cheques reaching them.
Royal Mail has suggested that it may take three weeks for them to clear all outstanding items, which means that for Petplan, and other companies in the industry, insurance documentation, claim forms and claim settlements may be delayed!
Simon Wheeler, Head of Marketing at Petplan says:
"We’re asking all vet practices to remind customers that there may be a delay in receiving insurance documentation by post. We’re asking for patience and understanding as we know it is a frustrating time. Before requesting claims cheques, insurance certificates and other policy documentation are reissued, we would suggest your customers give the documentation a little more time to get through given the post backlog."
Fortunately Petplan recently launched an online Claims Tracking service, which is a new way for policyholders to find out how their claim is progressing by enabling them to view their claim status on the Petplan website.
Online Claims Tracking will show clients when their claim form has been received, if it has been assessed and when it is expected to be settled. Petplan customers just have to enter their policy number and postcode on www.petplan.co.uk/claimsTracking/claimsTracking.asp.
Alternatively Customer Services can be contacted as always on 0345 071 8000 between 8am and 8pm Monday to Friday, 9am and 1pm Saturday or email us at firstname.lastname@example.org
Notes to editors
Petplan is the largest provider of animal health insurance in the world. Established more than 30 years ago, it is part of Allianz Insurance, one of the largest general insurers in the UK.