Existing Customers

We'd like to make your life a little easier, so this self-service area is here to help you manage your claim or policy. If you need to make a change that isn't shown on this page, please call 0330 102 6735

COVID-19 latest updates

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Handle your claim

At Petplan, we settle 90% of claims within 5 working days. To manage an existing claim or make a new one, simply use the links below

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Manage your policy

We believe that updating your policy should be as easy as possible. To make a change or find the documents you need, click on one of these options

Coronavirus updates

We’re doing all we can to provide an uninterrupted service for our customers. If you need to submit a claim your vet practice may be able to do this for you, alternatively click here to submit your claim to us.

Find the latest information regarding how we're adapting our policies to provide as much support as possible, and how you can look after your pet during the COVID-19 outbreak. Find out more

Making a claim

Please talk to your vet practice to see if they are able to do this for you or alternatively you can submit it using the link below.

Make a vet fee's claim


If you have questions about how COVID-19 might affect your claim, policy or anything else read all our FAQ’s to see how we are making changes to provide as much support as possible for our customer and their pets.

Read all COVID-19 FAQ's

Keeping pets safe

Keeping our pets and families safe during these uncertain times is a priority for us all. Read more about looking after your pet during the COVID-19 outbreak and the support available for you.

COVID-19 Pet advice

We have been nominated for an award

Petplan UK have been nominated for Best Pet Insurance Provider in the 2020 Insurance Choice Awards. Vote now to make sure your voice is heard! Voters will automatically be entered into the £1000 prize draw. (T&C’s apply)

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Frequently asked questions

How do I make a claim?

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for resources on how to handle your claim, including downloadable claim forms, or phone our Customer Service Centre on 0330 102 6735.

Will my premium increase if I make a claim?

No, at Petplan there is no penalty for making a claim.

Does Petplan only insure dogs, cats and rabbits?

No. As well as dogs, cats and rabbits, we can also insure many different animals. Visit our Other Insurance page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our Petplan Equine website (or call 0330 102 1658) and to insure all other mammals as well as reptiles and birds, please visit our partner Exotic Direct (or call 01444 412118).

Do you offer Third Party Liability cover?

Yes, our Covered for Life® and 12 month Petplan Essential dog policies automatically include Third Party Liability cover – in addition to cover for vet bills, complementary treatment, boarding fees and emergency repatriation. Our Third Party Liability insurance covers dog owners for compensation, legal bills and the associated costs related to defending claims brought against them. To find out more, visit our helpful Third Party Liability Cover page.

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Need extra help?

To discuss an existing policy

0330 102 6735
Monday - Friday 8am - 6pm
Saturday - Sunday Closed
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Want to understand your pet even better? Our community of experts and fellow pet owners is here to share advice on everything from your pet's behaviour to its health – and all the funny, moving moments in between