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How to Make a Claim on Your Insurance Policy

At Petplan we do all we can to process claims quickly and fairly. To make a claim, simply complete the relevant claim form below, which you can download and print at your convenience.

It's easy to claim with Petplan - over 90% of vets surveyed consider Petplan to have the best claims service (Headcount 2012). However, if there is missing information on your claim form it can cause a delay.

You can download our handy fact sheet.

To make a claim you must submit the details on the relevant Petplan claim form, which you can download and print.

Third Party Liability – please call our Customer Centre on 0345 071 8000 to discuss.

For more information about how to make a claim, our claims process and vet fees excess’s please see our FAQ page

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Unless you are claiming for vet fees, you must let us know of any circumstances which are likely to lead to a claim. Please phone our Customer Centre on 0345 071 8000.

Alternatively, you may write to:

Petplan Claims Department
Great West House (GW2)
Great West Road