How do I make a claim?

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for resources on how to handle your claim, including downloadable claim forms, or phone our Customer Service Centre on 0345 071 8000.

Will my premium increase if I make a claim?

No, at Petplan there is no penalty for making a claim.

Does Petplan only insure dogs, cats and rabbits?

No. As well as dogs, cats and rabbits, we can also insure many different animals. Visit our Other Insurance page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our Petplan Equine website (or call 0330 102 1658) and to insure all other mammals as well as reptiles and birds, please visit our partner Exotic Direct (or call 01444 412118).

Do you offer Third Party Liability cover?

Yes, our Covered for Life® and 12 month Petplan Essential dog policies automatically include Third Party Liability cover – in addition to cover for vet bills, complementary treatment, boarding fees and emergency repatriation. Our Third Party Liability insurance covers dog owners for compensation, legal bills and the associated costs related to defending claims brought against them. To find out more, visit our helpful Third Party Liability Cover page.

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Moving house - helping your pet to cope

Moving house - helping your pet to cope

This article contains: cat behaviour moving house

Q: I've had my two nine-year-old feral cats since they were kittens. I've downsized from a house with eight acres of land, where the cats hunted mice. Since I moved, the male cat has turned on me. How can I master him?

A: Your cats have moved from a property where it sounds as if they lived a semi-feral existence to a much more restricted environment. They were used to hunting and I suspect the male cat is displaying predatory aggression towards you. Ensure he has lots of toys available upon which he can focus this behaviour. Have wine corks strategically located and in your pockets so that, should you think he is about to run at you, you can quickly roll a cork on the ground for him to chase instead of leaping at you. Don't underestimate the injuries a cat can inflict and seek professional help if this behaviour continues.

Inga MacKellar, animal behaviourist

Billy's Mum

I've just moved from a flat to a house with a garden. I've had my male cat Billy for 5 years now since he was 6 months old . He's got 3 legs after losing a front leg in an RTA accident before he came to live with us from Sussex Pet Rescue. So for the past 5 years he's always lived with us in a flat and only ever ventured onto a balcony. He's very interested in his new garden but the first time I let him out lat the weekend he just went straight over the fence and went on a voyage of discovery. My husband climbed over neighbours fences and eventually got him back. I'm really worried that he'll lose his way and not find his way home. He's neuteured, fully vaccinated and micro chepped. How best can I get him settled and know that he'll come back?

Posted on: August 02 2012

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Moving house - helping your pet to cope

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