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Pethood Stories

Pethood is full of highs and lows, and we have a community of fellow pet owners ready to support you with handy tips and share their heart-warming stories.

Our featured stories

John and Jenny

Petplan customers John and Jenny talk about their experiences of claiming with Petplan when their dog Toby was diagnosed with a rare and severe skin allergy.

Elizabeth and Chewie

Elizabeth tells us how her cat made a full recovery from Lymphoma.

Jan and Taran

Jan tells us about her Hungarian Vizsla Taran developing hip dysplasia and her experience of claiming with Petplan.

Fiona and Hector

Fiona tells us about when she feared the worst as her Norfolk Terrier Hector developed an autoimmune disorder.

Sue and Ben

Sue tells us about Bens amazing recovery after he suffered a 35-foot fall.

Brian the Vet

The Rabbits - Prince, Tia and Buddy

Dixey the Cat

Diesel the Dog

Read the stories

  • Max pet dog

    Max’s Story

    I do not know where to start with Max a lovely male Siberian Husky. The number of issues I have had with Max is really unbelievable… Read more

    When Max was only 6 months old he took an infection in his left hind leg, my vet thought he might have lost his leg but he responded well to treatment and his leg was saved. Only for Petplan I would not have been able to pay for the medical bills.

    I think it was about 6 months later Max was running and playing in a field near home when he ripped the cruciate ligament in his left leg. This was a major operation and a long recovery period and again only for Petplan I never could have met the medical bill.

    Soon after that Max developed a growth in his under body near the navel area, he got this removed and sent away for testing and thankfully it was not cancerous. Again only for Petplan I would have been face with a steep medical bill.

    Last June Max was diagnosed with having degenerative Joint disease had as a result undergone another major operation where he has a steel plate fixed into his right hock, with a long recovery period which needed long medical care post operation, again only for Petplan.

    It does not bear thinking about what would have become of Max only for Petplan and their services. I think Max is a living testament has to how a good of service Petplan have provided.

    I am for ever telling people who own pet of Max's storey and how well he has been treated by Petplan. I have great admiration for Petplan and would recommend them to anyone. Max is also a real hero in his own light for all the hardship and suffering he has went through and is still is the friendliest dog you could encounter.

    Many thanks Petplan.

    Brian Mc Lernon

  • Frankie pet cat

    Frankie’s Story

    Frankie is a soon to be 6 year old Rag Doll cat who almost didn't make it to his 5th Birthday… Read more

    In October 2011 he appeared to have a sore right ear and it seemed to be a scratch or bite from a bit of play fight with one of my other two cats, Ziggy and Jacob. A visit to the vets followed and a small abscess was found and treatment started. Unfortunately this didn't seem to be working and his ear began to omit an unpleasant smell and he was holding his head to one side when walking. Back to the vets and he was admitted to have his ear investigated and cleaned out under sedation.

    He was a bit woozy the next day and was staggering - not entirely unexpected but a bit worrying. He then started falling over and off the back of his favourite chair and eventually couldn't even get on to it and could hardly walk. We went back to the vets immediately.

    A big problem was thought to be the cause and an immediate referral to a veterinary specialist / hospital was made.

    MRI and CT scans, a biopsy followed and it was discovered that Frankie had a malignant growth in his inner ear and base of his brain. Major and very delicate intensive surgery followed, plus a stay in 'hospital'.

    He came home in mid-November and didn't look anything like my beautiful blue eyed cat. He had been shaved completely down his right side, face and chest and his right eye was closed and he couldn't open it. He was thin and looked so ill and pathetic.

    He couldn't walk and was a really sorry sight; it was followed by weeks of aftercare. He was kept in a large covered pet cage c/w with a cosy bed, food, water and litter tray. He could see the other cats and us. He was gradually let out and carried around by me and slowly began to walk again - albeit a bit crooked to begin with.

    Medication, veterinary hospital, local vet check-ups, home care, much love and I gradually got my cat back. It took months for his fur to grow back and fortunately his eye reopened and he could see properly with both big blue eyes.

    His hearing is fine and he can walk, run and jump on to his chair back and all other things with no problem. The downside is that he is totally spoilt!!

    Although not all of the growth that was too close to his brain could be safely removed he has had his life saved and extended so far and I hope that this will continue.

    The months of excellent care received both by my own vets, Hillside Vets in Corfe Mullen, especially Keith and the brilliant surgery carried out by Tony Ryan at SCVS in Ringwood, New Forest gave me back my much loved cat and Petplan insurance made this possible for which I am most grateful.

    Elizabeth Joyce

  • Buxton pet dog

    Buxton’s Story

    It was only a few months into our life together when I was thanking my lucky stars I’d insured our gorgeous, rescued pup, Buxton, with Petplan! It was a Sunday and I had been shopping to buy the ingredients for a fruit cake and popped them in the kitchen ready to weigh out… Read more

    Buxton is known for being a little mischievous when it comes to food so I made sure that the ingredients were right at the back of the kitchen work surface, out of his way.

    We popped out to visit my partner’s parents and left Buxton snoozing on the sofa, where he always does in the evening! When my partner came home, everything seemed as normal with Buxton still chilling out in the living room. Thankfully he went to the kitchen to get a drink, because on the floor he noticed a corner of green packaging that looked chewed, on the floor, and came to ask me about it.

    Alarm bells started ringing as raisins are in a green packet and I’d bought half a kilo of them! In the kitchen there was no sign of the rest of the packet or any of the raisins. Dried fruit is highly toxic to dogs and can cause liver failure and death.

    Buxton was rushed straight to the vets, who had to be called out of hours as it was a Sunday night, and given an injection to make him sick. We were so lucky that it worked as he’d eaten the entire contents of the packet of raisins, followed by most of the packaging!

    To this day we have only theories as to how he managed to get to the packet; based on his size, and where they were placed! The trip to the vets was understandably, pretty expensive, but thanks to Petplan, we only paid the excess and they covered the rest.

    The service is personal and efficient and I feel confident that whatever happens, Buxton is always going to have access to whatever he needs.

    Emma James

  • Gus pet cat

    Gus’s Story

    What can I say about Petplan. My beloved cat Gus was diagnosed with FIP at age 2. This is very rare and terminal but Petplan paid all the claims for all the investigations, scans, medication and palliative care… Read more

    Most were paid direct to my vet, so through this very traumatic time the stress was taken away. I was kept informed of the claims and when they were due be paid by text which was very impressive.

    I would definitely recommend Petplan to other pet owners as we never know what is around the corner.

    Thank you for helping me through this very sad time.

    Caroline Frith

  • Harry pet dog

    Harry’s Story

    When Harry was 3 months old his eye was very runny and my vet said it was an inturned eyelid which would need correcting. It was decided to operate when he was 6 months old and my vet did a wonderful job… Read more

    Petplan were quick to pay out for the operation and subsequent post-operative treatment.

    It was then discovered he had two canine adult teeth on one side so my vet ex-rayed and was able to take out the second tooth successfully, again Petplan swiftly sent the payment, so in his short life he has had two operations and is a happy Cocker Spaniel.

    Tracey Wood

  • Ape pet dog

    Ape’s Story

    I have been a policyholder with you for several years now following the addition of 'Ape' the labradoodle to our home… Read more

    Ape is now 5 years old and is still a happy dog thanks to you. You will see from your records that he has had various operations on his legs due to lameness since he was a puppy.

    Last year he had to have two operations within a short period of time. The vet fees were very expensive.

    If we had not had your help, I hate to imagine what options we would have had to consider. Ape is kind, intelligent and a stunning looking dog (and he knows it).

    We get stopped in the street on a daily basis for people to clap him. We can't go on holiday or go for a meal with him without people smiling or petting him. He makes everyone laugh around town when they see him hanging out the car window.

    We had him approved to be a Therapist last year but had to postpone this due to his operations. Thanks to you, this is something we intend doing in coming years.

    Writing a 'Thank You' is something I have never done before but wanted you to know how grateful my husband & I are for choosing your company to help us with Ape's treatment.

    Ape also thanks you for the acupuncture and physio sessions that you help to fund as he loves these treats to ease any arthritis following ops.

    Thank You a thousand times over.

    Faye Galloway

  • Zeph pet dog

    Zeph’s Story

    Insurance companies get bad press. You hear about them refusing to pay people or finding ways to reduce payments. Not Pet Plan. They have been wonderful throughout our little Zeph’s life… Read more

    Our lovely little Zeph, a black miniature schnauzer with sticky up ears that made him a talking point on walks, has been a regular user of Petplan's services! As a puppy, Zeph ate a sock and needed a life-saving operation; our relationship with Pet Plan had begun. Like most dogs Zeph had health hiccups throughout the years such as upset tummies and poorly paws needing visits to the vets. Nothing serious but Petplan was always there to help with the bills.

    Then, when Zeph was about 8 he developed pancreatitis and had to be hospitalised. Pet Plan covered the costs and Zeph recovered well but this illness led him to develop diabetes. He had many trips to the local vet as they tried to get his diabetes under control and Zeph was eventually referred to Northdown Specialist Referral Centre in Bletchingley, an amazing centre with an excellent team of vets and nurses. Petplan picked up the bills including the cost of insulin and needles.

    Zeph then developed cataracts due to his diabetes and went blind. It was heartbreaking to see him bumping into things but as he was quite young and in good health apart from the diabetes, we were advised that he could have cataract surgery. This was a very expensive operation but Pet Plan helped us again and little Zeph got his sight back which was amazing. As time went on Zeph's health deteriorated and we had to have an MRI and other tests, again PetPlan was there for us. Sadly we lost little Zeph in March but thanks to Pet Plan he was a happy little dog, he always had a toy in his mouth - up until the end.

    Whilst it was devastating to lose Zeph we are sincerely grateful to Petplan for their contribution to his care. Their staff was always helpful and supportive and they provided a speedy and efficient service. When the time is right we may get another dog and we will definitely use Pet Plan. We would highly recommend Pet Plan to anyone needing pet insurance cover.

    Thank you PetPlan!

    Patricia Cavanagh

  • Kai pet dog

    Kai’s Story

    I would like to say a few words regarding the experience we recently encountered with Petplan… Read more

    We had the pleasure of having a German Shepherd (Kai) as a pet for the past 7 1/2 years and he was insured through Petplan.

    We had the misfortune of going through a traumatic experience lately where our beloved Kai contracted a blood disorder and after extensive treatment we lost him on the 18th March 2013.

    We submitted 2 claims to Petplan through our regular Vet and were reimbursed within 7 days of each of the claims being submitted.

    We then had to refer him to Edinburgh Vet hospital to get specialised treatment and as we had a £4.000 limit on our insurance concerns crept in that because of the poor name and reputation a lot of insurance companies get I was very concerned that we may get rejected for whatever reason (small print) and we would face a large bill.

    We have many friends who have insurance through other companies and most have shared experiences where they have not been paid in full or the companies have found a loophole to reject their claims.

    In summary Petplan paid the hospital in full to the penny of our limit and throughout the whole process were outstanding in the manner they conducted our claim.

    The staff could not do enough to help with any queries, they were very sympathetic when we informed them of our loss and overall were a credit to their company.

    If anyone is reading this to help them decide on which insurance company to use, go no further!!!! We would never consider any other company.

    Thank you once again to you all.

    Graham & Marie Charlton

  • jet pet cat

    Jet’s Story

    We rescued two gorgeous black cats from the RSPCA: Jet and Queenie… Read more

    Three days after getting them home we noticed Jet was behaving in the same way our old cat Chilla who had a heart problem. Turned out that Jet also had a heart problem and thanks to Petplan she had a pacemaker fitted which cost £4,500 and Jet has now made a full recovery.

    We are so grateful that we found her, recognised the symptoms and were able to have her operated on. A big thank you to Chilla and Petplan!!

    Rachel Stevens

All stories have been reproduced with our customers' permission. Petplan does not accept responsibility for the views expressed in our customer stories, which are in our customers' own words and based on their own personal experiences. Cover is provided subject to policy terms, conditions and excesses, so please always refer to your own latest policy documents for details of the cover available for your pet.

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