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Privacy & Legal statement

This notice sets out how we, Pet Plan Limited and Allianz Insurance plc ("Petplan, we, us, our") will use personal data. Please read this notice with care as by using this site you agree to be bound by its terms. If you do not agree to be bound by these terms you must stop using this website immediately

If we decide to make changes to the notice we will post any changes on this page. If you have any queries please contact us. Please check this page regularly for any changes so you ensure you are aware of any such changes

Privacy Notice

We will be the data controller of your data for the purposes of the Data Protection Act 1998

Protecting your privacy is important to us. We promise to respect and safeguard your personal information. We shall try to ensure that your details are accurate and kept up to date. We set out below how we use this information.

We collect and use personal information to allow us to give you a quote or process your purchase of a policy. Such information may include your name, address, telephone numbers, email address, as well as your bank details, credit or debit card number and expiry date.

The information you supply may be used by us or other companies within the Allianz Group, service providers, agents and other companies we establish commercial arrangements with for insurance product administration, customer research and to keep you informed by post, telephone, e-mail or other means of our insurance products and services . In addition, if you consent, your information may be used by us to keep you informed by post, telephone, email or other means of other products, offers and services we believe may interest you.

Where appropriate we make checks with a licensed credit referencing agency and a record of any search will be made. We exchange information with other insurers through various databases to help us check information provided and also to prevent fraudulent claims. We will disclose information about you to regulatory authorities in response to formal requests.

Your personal data may be transferred to countries outside the EEA for the purpose of insurance product administration. It will at all times be held securely and handled with the utmost care in accordance with all principles of UK law. By submitting your information you consent to such a transfer.

We are committed to protecting your privacy and take our responsibilities regarding security of customer information very seriously. We use one of the best available security systems to protect your communication with us. As your details are sent to us they are encrypted using a system called Secure Socket Layer (SSL 128bit). You will see a padlock symbol at the bottom of all pages on our website to confirm this.

SSL serves three purposes…

  • It prevents impersonation so you can be certain you are dealing with us (click on the padlock to view our Registration Certificate).
  • It encrypts data so that others cannot read it.
  • It prevents others changing data that is being sent.

In addition, your data is stored behind a firewall on our internal systems; this prevents unauthorised people from gaining access to it.

Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

You have the right to request a copy of all personal information we hold about you, for which there may be a fee of £10. If you have any queries in relation to this Privacy Policy please write to us at the registered office address below.

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Cookie Policy

Whilst using this site, some information is collected automatically using 'cookies' or local storage.

We use cookies on our website to help us provide customers with the best possible online experience. If you continue to browse our website we assume that you are happy for your web browser to receive all cookies served by our site.

What are cookies?

A cookie is a small text file that is sent to your web browser and stored in the memory of your device when you visit a website. Cookies are useful because they enable collection of user data and analysis of how the website is being used by visitors, to optimise and create the best possible customer experience.

Some cookies are temporary to your browsing session and deleted every time you close your browser. Other cookies remain on your device until they expire or you delete them from your device's cache.

What do they not hold?

The cookies we use do not hold any data that can identify you personally, such as; names, phone numbers, email addresses, mailing addresses, bank account numbers or credit card information.

Why do we use cookies?

  • to recognise your computer when you visit our website
  • to improve the website’s usability
  • to track you as you navigate our website
  • to analyse the use of our website

What cookies do we use?

Essential cookies

This site uses essential (‘strictly necessary’) cookies as they are essential to the effective operation of our website. Examples of use include:

  • Saving your choice of insurance cover and information as you progress through the quote and buy process
  • Ensuring your data and policy choices have been captured correctly when you reach the stage of policy purchase.

Non-essential cookies - Performance

To help us understand how visitors use our site and to measure it’s performance, this site uses web analytics cookies provided by Google Analytics. We only use trusted web analytics platforms that provide statistical insight into interaction and behaviours of website visitors.

Non-essential cookies - Functional

This site uses functional cookies to help remember settings and information when you return to our site and navigate different pages. These cookies are also used for tracking as you navigate different pages prior to purchasing your policy.

Non-essential cookies - Targeting and Marketing

You will see Allianz owned website advertisements on third-party websites as we use display advertising techniques to target consumers. Some advertisements you may see will be facilitated through a Display Advertising Network.

One technique provided by Advertising Networks is called Behavioural Targeting. Advertisements can be tailored to broadcast advertising of a more relevant nature by capturing user's online behaviour. These behaviours can then be used to inform a network to place an advertisement on a website that operates as part of the advertising network.

This site uses targeting cookies that support behavioural advertising. Some of these cookies are placed on your computer by DoubleClick to display our advertisements and also use to evaluate the effectiveness of our advertising and promotions on third party websites. More information about behavioural advertising and how to manage targeting cookies can be found at www.youronlinechoices.eu

Please note that by 'opting out' of receiving cookies from any network, you may disable the ability for a network to deliver advertisements that are targeted to your interests.

Accepting or rejecting cookies

You may be able to configure your internet browser to warn you each time a new cookie is about to be stored, so that you may make a decision whether to accept or reject it. If cookies are already on your system, you can delete them.

For more information about cookies and how to delete them, please visit:

www.aboutcookies.org

www.allaboutcookies.org/manage-cookies

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Legal Notice

About us

Petplan is a trading name of Pet Plan Limited (Registered in England No. 1282939) and Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB. petplan.info@allianz.co.uk

Petplan insurance is underwritten by Allianz Insurance plc. Pet Plan Limited is a subsidiary of Allianz Insurance plc.

Pet Plan Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 311969. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849.

Petplan's trading address is: Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX. If you have a complaint, please write to the Customer Satisfaction Manager, at this address.

Both Allianz Insurance plc and Pet Plan Limited are registered with the UK Information Commissioner under the Data Protection Act 1998

Disclaimer

Whilst we make every effort to ensure that the information contained in this site is complete and accurate, we are not liable for any errors, omissions or misleading statements on these pages, other than to our Customers. Anything on this site is for information purposes only and does not constitute investment advice.

Links to third party websites on the site are provided solely as a convenience to you. If you use these links, you will leave the Petplan site. We have not reviewed all of these third party sites and do not control and are not responsible for any of these sites, their content or their privacy statement. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk and you waive any claim you may have against us in respect of any such websites.

You may not create a hyperlink to this website without our prior written agreement

We reserve the right to make amendments and changes to the information on this site at any time. Unless it is clearly indicated, the information provided on this site is not intended to be an offer by us to enter into a contract with you. A contract will be formed only after we have accepted your application and have confirmed to you that a contract has been entered into.

It is your responsibility to ensure that any software downloaded onto your computer from this site is suitable and free from viruses.

Intellectual Property

Petplan and its logo are registered trademarks of Pet Plan Limited in the UK and other countries. Allianz and its logo are registered trademarks of Allianz Insurance plc in the UK and other countries. The copyright and the content and images on the site belong to Allianz Insurance plc or the images and content are used by Allianz with the permission of the copyright owner. Note that we may not be the owner of copyright on any site linked to our site and you should seek permission from the site owners before copying any materials from them.

You may download information for your own personal use but otherwise it may not be copied or reproduced except with our written permission.

Applicable Law

Products and services illustrated on this site are available for citizens of the UK only. The applicable law governing the contents and use of this site and any disputes arising from use of this site is English law and disputes will be subject to the exclusive jurisdiction of the English courts.

Note that this site is not intended for use or distribution by a person in any country where such use or distribution of the site would be contrary to local laws or regulation.

E-Mails

Please note that there is no guarantee that any email sent to this site will be received by us or that the message will remain confidential whilst being transmitted.

Telephone Calls

We may monitor or record your communications with us to improve our service and for security and regulatory purposes.

Online renewals

It is your responsibility to ensure the safety of your login details. You should keep your password safe and ensure its privacy and not disclose the contents to anyone else. We will accept no responsibility or liability if a third party obtains or uses your password.

You confirm by submitting your acceptance of these terms in this manner that you are happy to receive your policy renewal documents electronically. Once you have indicated your choice it is your responsibility to contact us and ask to be removed from this online renewal contact method and to start receiving paper renewal documentation again.

It is your responsibility to log in and view your renewal documents. It is your responsibility to notify us of any change to your email address or theft thereof or of your password.

© - Allianz Insurance plc 2011. All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited except as allowed under copyright laws.

Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority © Allianz Insurance plc 2014. All Rights Reserved