This notice explains how we collect, use and store personal information. Your privacy and personal information are important to us and we are committed to keeping it protected. We’ve tried to make this notice as clear and transparent as possible, so you are confident about how we use your information. As data controller, we are responsible for decisions about how your information will be processed and managed. You will also find details below regarding your rights under data protection laws and how to contact us.
When we refer to “we”, “us” and “our” in this notice it means Allianz Insurance plc, Allianz Engineering Inspection Services Limited, Petplan Ltd and VetEnvoy. When we say “you” and “your” and “individuals” in this notice, we mean anyone whose personal information we may collect, including:
We use personal information in the following ways:
There is no obligation to provide us with personal information, but we cannot provide our products and services without it.
We use an individual’s personal information to market products and services to them.
Our marketing activities may include:
If you do not wish to receive marketing information about our products and services you can tell us at any time by using the contact details found in Section 10: Know your Rights.
We may use automated decision making, including profiling, to assess insurance risks, detect fraud, and administer your policy. This helps us decide whether to offer insurance, determine prices and validate claims.
Anyone subject to an automated decision has the right to object to it. To do so please contact us using the details in Section 10: Know Your Rights and we will review the decision.
The information we collect will depend on our relationship with you. We collect the following types of personal information so we can complete the activities in Section 2: How We Use Personal Information:
In certain circumstances, we may request and/or receive special category or sensitive information about you. We would only collect this information if it is relevant to the insurance policy or claim or where it is necessary for a legal obligation:
We collect personal information direct from individuals, their representatives or from information they have made public, for example, on social media.
We also collect personal information from other persons or organisations, for example:
We only share your information when necessary for the purposes stated in Section 2: How We Use Personal Information.
We may share personal information with:
We use servers located in the European Union (EU) to store personal information where it is protected by laws equivalent to those in the UK. We may transfer personal information to other members of the global Allianz Group to manage the insurance policy or claim; this could be inside or outside the EU. We have Binding Corporate Rules (BCRs) which are our commitment to the same high level of protection for personal information regardless of where it is processed. These rules align with those required by the European Information Protection authorities. For more information about BCRs, please contact our Data Protection Officer.
Some of our suppliers have servers outside the EU. Our contracts with these suppliers require them to provide equivalent levels of protection for personal information.
We keep information only for as long as we need it to administer the policy, manage our business or as required by law or contract.
Any individual whose personal information we hold has a number of rights in relation to how that information is processed by us. You have the following rights:
If you wish to exercise any of these rights you can do so by contacting our Data Rights team:
Phone: 0208 231 3992
Allianz Insurance Plc,
Surrey GU1 1DB
Allianz Insurance plc, Allianz Engineering Inspection Services Limited, Petplan Ltd and VetEnvoy are companies within the Allianz Holdings.
Any queries about how we use personal information should be addressed to our Data Protection Officer:
Phone: 0330 102 1837
Data Protection Officer,
Surrey GU1 1DB
This Privacy Notice was last updated in September 2020.
Occasionally it may be necessary to make changes to this notice. When that happens we will provide an updated version at the earliest opportunity. The most recent version will always be available on our website www.allianz.co.uk.
The Allianz Privacy Standard provides you with information on the rules governing the international transfer of personal data between Allianz Group companies operating in the European Economic Area (EEA) and Allianz Group companies outside that area. The Allianz Privacy Standard also describes your rights in respect of such transfers, what to do if you want to exercise your rights or complain about such transfers, and how to contact us. The latest Allianz Privacy Standard can be found at www.allianz.com/en/privacy-statement.html.
Petplan is a trading name of Pet Plan Limited (Registered in England No. 1282939) and Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB. email@example.com
Petplan insurance is underwritten by Allianz Insurance plc. Pet Plan Limited is a subsidiary of Allianz Insurance plc.
Pet Plan Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 311969. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849.
Petplan's trading address is: Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX. If you have a complaint, please write to the Customer Satisfaction Manager, at this address.
Both Allianz Insurance plc and Pet Plan Limited are registered with the UK Information Commissioner under the Data Protection Act 1998
Whilst we make every effort to ensure that the information contained in this site is complete and accurate, we are not liable for any errors, omissions or misleading statements on these pages, other than to our Customers. Anything on this site is for information purposes only and does not constitute investment advice.
Links to third party websites on the site are provided solely as a convenience to you. If you use these links, you will leave the Petplan site. We have not reviewed all of these third party sites and do not control and are not responsible for any of these sites, their content or their privacy statement. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk and you waive any claim you may have against us in respect of any such websites.
You may not create a hyperlink to this website without our prior written agreement
We reserve the right to make amendments and changes to the information on this site at any time. Unless it is clearly indicated, the information provided on this site is not intended to be an offer by us to enter into a contract with you. A contract will be formed only after we have accepted your application and have confirmed to you that a contract has been entered into.
It is your responsibility to ensure that any software downloaded onto your computer from this site is suitable and free from viruses.
Petplan and its logo are registered trademarks of Pet Plan Limited in the UK and other countries. Allianz and its logo are registered trademarks of Allianz Insurance plc in the UK and other countries. The copyright and the content and images on the site belong to Allianz Insurance plc or the images and content are used by Allianz with the permission of the copyright owner. Note that we may not be the owner of copyright on any site linked to our site and you should seek permission from the site owners before copying any materials from them.
You may download information for your own personal use but otherwise it may not be copied or reproduced except with our written permission.
Products and services illustrated on this site are available for citizens of the UK only. The applicable law governing the contents and use of this site and any disputes arising from use of this site is English law and disputes will be subject to the exclusive jurisdiction of the English courts.
Note that this site is not intended for use or distribution by a person in any country where such use or distribution of the site would be contrary to local laws or regulation.
Please note that there is no guarantee that any email sent to this site will be received by us or that the message will remain confidential whilst being transmitted.
It is your responsibility to ensure the safety of your login details. You should keep your password safe and ensure its privacy and not disclose the contents to anyone else. We will accept no responsibility or liability if a third party obtains or uses your password.
You confirm by submitting your acceptance of these terms in this manner that you are happy to receive your policy renewal documents electronically. Once you have indicated your choice it is your responsibility to contact us and ask to be removed from this online renewal contact method and to start receiving paper renewal documentation again.
It is your responsibility to log in and view your renewal documents. It is your responsibility to notify us of any change to your email address or theft thereof or of your password.
© - Allianz Insurance plc 2011. All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited except as allowed under copyright laws.
Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority © Allianz Insurance plc 2014. All Rights Reserved
We reserve the right to withdraw, restrict or amend your use of this website without notice and at our absolute discretion should you not act in accordance with these terms, or your use of the site is not for lawful and proper purposes.
You must not use ‘screen scraping’, bots, any automated algorithm, device, method, system, software or manual process to access, use, search, copy, monitor or extract pricing information for any purpose other than the private insurance of your own animals. You must not obtain any unauthorised, false or fraudulent quotes / purchases of insurance.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. You must not access any area of the site identified as a restricted area unless you have been specifically authorised by us to do so.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.