Before you start your claim
Register for our new customer area, My Petplan, to submit your claim online. We’ll prepopulate your pet details once you’re logged in, and you’ll be able to view all of your policy details including your excess amount, any policy exclusions, and your vet fees limits.
Yes we can pay your vet directly if they are happy to receive payment in this way. In most cases, your vet can submit an eclaim which is the fastest way to get the information to us. This means you won't be out of pocket and they'll even submit the claim on your behalf.
If you check with your vet and they can’t submit an eclaim, please use our online form above to submit your claim. You can still select whether we should pay your vet or reimburse the policyholder if you have already made payment.
If your vet hasn't completed their part of your online claim form it is best to speak to them directly to make sure they know it is with them or if they haven't processed it for another reason.
To get an idea of whether you will be covered for a particular treatment it is best to speak to our claims service team on 0330 102 6735. We cannot tell you for certain what will be covered, but we can look at your policy type, past claims, vet history if we have it, exclusions and your benefits level to tell you if something won't be covered.
When we’ve received your claim we will send you confirmation, if you haven't received this yet the form might still be with your vet so it is best to check with them. If we have confirmed that we’ve received your completed claim form then please be assured that our pet experts are reviewing it and will send an update with the outcome as soon as possible. If we need any additional information from you or your vet, we’ll also be in touch.
Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can submit a claim electronically instead. We do send paper claim forms to vet practices that cannot submit eClaims but if you still need a paper claim form please contact us
If your pet is feeling "paw-ly" we're here to help. As well as easy claiming we've got lots of helpful pet advice for you. From managing conditions, how to give cats pills or even just understanding their behaviour better, we've got you covered.