How to claim with Petplan

If your vet hasn't completed their part of your online claim form it is best to speak to them directly to make sure they know it is with them or if they haven't processed it for another reason.

To get an idea of whether you will be covered for a particular treatment it is best to speak to our claims service team on 0330 102 6735. We cannot tell you for certain what will be covered, but we can look at your policy type, past claims, vet history if we have it, exclusions and your benefits level to tell you if something won't be covered.

When we’ve received your claim we will send you confirmation, if you haven't received this yet the form might still be with your vet so it is best to check with them. If we have confirmed that we’ve received your completed claim form then please be assured that our pet experts are reviewing it and will send an update with the outcome as soon as possible. If we need any additional information from you or your vet, we’ll also be in touch.

At Petplan there is no penalty for making a claim. We want you to take your pet to the vet without worrying about the cost of your insurance, so we won’t increase your premium just because you have made a claim. Premiums do increase inline with veterinary inflation and as you pet gets older but your renewal premium is not affected by whether you have claimed or not.

Different insurers have different approaches to premium increases and some provide lower initial premiums and then apply increases to help manage the cost of claims. Be aware that sometimes cheap insurance can cost you significantly more in the long run.