Making a Claim with Petplan is Easy

I want to claim for:

Before you start your claim

  1. Check if your vet is able to submit a claim on your behalf, this is the fastest way to get information to us.
  2. If they can, you don’t need to do anything else, your vet will submit your claim through their system.

If your vet can’t submit on your behalf or you’re claiming for complementary treatment

  1. If your vet cannot submit a claim for you, simply fill out the claim form online via the link below.
  2. We then share it with your vet to complete their part and send back to us.
  • If you are submitting online, remember we won’t have your claim straight away, we have to wait for your vet to review and complete the form first before sending it back to us.
  • Once your vet has completed the required information, or if your vet submits your claim to us through their system, we will let you know that we have received your claim.
  • We pay 90% of claims within 5 working days once we receive the claim form from the vet.
  • Our experienced team are ready and waiting to help you and your pet and will be in touch if we need any more information about your claim.

Common Claim FAQs

Can Petplan pay my vet directly?

Yes we can pay your vet directly if they are happy to receive payment this way. They can either submit the claim on your behalf via their system, or if you are submitting the claim on our online form simply select pay my vet if they have agreed to this.

My vet hasn't completed my claim form, what shall I do?

If your vet hasn't completed their part of your online claim form it is best to speak to them directly to make sure they know it is with them or if they haven't processed it for another reason.

How can I check I am covered before going ahead with treatment?

To get an idea of whether you will be covered for a particular treatment it is best to speak to our claims service team on 0330 102 6735. We cannot tell you for certain what will be covered, but we can look at your policy type, past claims, vet history if we have it, exclusions and your benefits level to tell you if something won't be covered.

I haven't received an update on my claim, where can I check its progress?

When we have received your claim we will send you confirmation, if you haven't received this yet the form might still be with your vet so it is best to speak to them. If we have confirmed that we have received your completed claim form then you can use our claims tracker to see its progress. We will send you updates if we need more information from you or your vet so please be assured that even if you haven't recieved anything, our pet experts are reviewing it and will send an update with the outcome as soon as possible.

What information do I need to submit a claim?

To submit a vet fee's claim through our online form you will need: your policy number, the date that you first noticed the condition that you are claiming for, your vet's address, a short description of what you are claiming for, your pets date of birth, when you took ownership of them and some details about yourself.

See all FAQs

No penalty for claiming

Pet Advice

If your pet is feeling "paw-ly" we're here to help. As well as easy claiming we've got lots of helpful pet advice for you. From managing conditions, how to give cats pills or even just understanding their behaviour better, we've got you covered.

Cat Advice

Get Cat Advice

Dog Advice

Get Dog Advice

Rabbit Advice

Get Rabbit Advice