Before you start your claim
If your vet can’t submit on your behalf or you’re claiming for complementary treatment
Yes we can pay your vet directly if they are happy to receive payment this way. They can either submit the claim on your behalf via their system, or if you are submitting the claim on our online form simply select pay my vet if they have agreed to this.
If your vet hasn't completed their part of your online claim form it is best to speak to them directly to make sure they know it is with them or if they haven't processed it for another reason.
To get an idea of whether you will be covered for a particular treatment it is best to speak to our claims service team on 0330 102 6735. We cannot tell you for certain what will be covered, but we can look at your policy type, past claims, vet history if we have it, exclusions and your benefits level to tell you if something won't be covered.
When we have received your claim we will send you confirmation, if you haven't received this yet the form might still be with your vet so it is best to speak to them. If we have confirmed that we have received your completed claim form then you can use our claims tracker to see its progress. We will send you updates if we need more information from you or your vet so please be assured that even if you haven't recieved anything, our pet experts are reviewing it and will send an update with the outcome as soon as possible.
To submit a vet fee's claim through our online form you will need: your policy number, the date that you first noticed the condition that you are claiming for, your vet's address, a short description of what you are claiming for, your pets date of birth, when you took ownership of them and some details about yourself.
No penalty for claiming
If your pet is feeling "paw-ly" we're here to help. As well as easy claiming we've got lots of helpful pet advice for you. From managing conditions, how to give cats pills or even just understanding their behaviour better, we've got you covered.