We want to make sure everyone is able to access our website and our services with ease. Here, you’ll find all the information on how best to navigate our website, whatever your requirements.
Your feedback is important to us. If there are any areas of the site you find difficult to use, please let us know by sending an email to [email protected].
SignVideo gives our Deaf British Sign Language (BSL) customers easy access to an online interpreter allowing them to communicate with us using BSL. The service allows Deaf BSL customers to sign to an interpreter and the interpreter speaks to an adviser. It’s simple, fast and secure.
Just one way in which we make sure our insurance is accessible to everyone.
If you are using a PC or Mac you'll need a webcam, a broadband connection and one of the following browsers: Microsoft Edge or Internet Explorer version 7 (or above), Chrome (PC only) or Safari.
If you are using a smartphone or tablet, you can download the SignVideo app from either the Google Play Store for Android or Apple's App Store for iPhone.
If this is your first time, you’ll need to download a one-off Live plug-in. This enables good video quality and ensures that your calls are secure. You will get instructions when you connect to the web access page.
After that, you simply need to accept the terms and conditions.
For more information about how to download and use the plugin, visit SignVideo.co.uk/downloads.
The SignVideo service is available from 8am to 6pm, Monday to Friday (excluding Bank Holidays).
We are able to send product and policy literature to you in Braille, large print, or as an audio file. To make a request, please email [email protected] with the document and format you need, along with your name, policy number and the address to send it to.