Petplan is committed to providing access to our websites for as many visitors as possible. We will be continuing to review and improve our websites for accessibility to ensure we make them clear and effective.
SignVideo gives our Deaf British Sign Language (BSL) customers easy access to an online interpreter allowing them to communicate with us using BSL. The service allows Deaf BSL customers to sign to an interpreter and the interpreter speaks to an adviser. It’s simple, fast and secure.
Just one way in which we make sure our insurance is accessible to everyone.
If this is your first time, you’ll need to download a one-off Live plug-in. This enables good video quality and ensures that your calls are secure. You will get instructions when you connect to the web access page.
After that, you simply need to accept the terms and conditions.
The SignVideo service is available from 8am to 6pm, Monday to Friday (excluding Bank Holidays).
PC or Mac: you'll need a webcam, a broadband connection and one of the following browsers: Microsoft Internet Explorer version 7 (or above), Chrome (PC only) or Safari.
Smartphones/tablets: You can download the SignVideo app from either the Google Play Store for Android, or Apple's iTunes App Store for iPhone.
You’ll need an internet bandwidth of at least 256kbp/s upload and download (although we recommend 384kbp/s for best quality).
For any help please contact help@signvideo.co.uk or call 0208 463 1120.
Your feedback is important to us. If there are any areas of the site you find difficult to use, please get in touch by sending an email to accessibility@allianz.co.uk.
