To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for more information on how to submit your claim.
No, at Petplan there is no penalty for making a claim.
Please login or register for My Petplan to view and download your documents.
Find the latest information regarding how we're adapting our policies to provide as much support as possible, and how you can look after your pet during the COVID-19 outbreak. Find out more >
My Petplan is a self-service area where you can make claims, update your account and access your policy information securely whenever you choose.
If you can’t find what you’re looking for here, check our FAQs or get in touch with our expert team who will be happy to help.
We are The Pet People® and our team are working hard to help as many customers as possible during this busy time.
You may find it quicker to resolve your query by logging into My Petplan or checking our FAQs.
If you still need help, you can get in touch via telephone or email and a member of our team will be happy to help.
Due to an IT upgrade our phone lines will be closed on the 4th and 5th of September. We’re very sorry for any inconvenience this may cause but you can find lots of information online about making changes to your policy, claims or purchasing a policy. Our phone lines will re-open on Monday the 6th at 8am but please bear in mind we will likely be busier than normal at this time.
Our opening times can be found here.
We aim to get it right first time, every time. So we take complaints seriously and want to hear from you if you aren't completely happy with the service you have received.
To make a complaint or get further information about our complaints process, click on the button below.
Petplan is committed to providing access to our services for as many visitors as possible. We continually review and improve our websites and services for accessibility to ensure we make them clear and effective. Find out more about our accessibility policy and options below.
SignVideo Interpreting Service
SignVideo gives our Deaf British Sign Language (BSL) customers easy access to an online interpreter allowing them to communicate with us using BSL.
Browser Font Size
Our website is responsive in the most commonly used web browsers. Click find out more to learn how to increase the font size of our website.
Request Accessible Documentation
We are able to send product and policy literature to you in Braille, large print, or as an audio file.
We are pet specialists and have an unrivaled knowledge of pet health unlike many other insurers. That's why we've designed our policies to cover as many conditions as possible, and are able to pay 97% of all the claims we receive.