Help & contact

Do you have a question, or want to speak to a member of our team?

We're on hand to help.

Frequently asked questions

How do I make a claim?

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for more information on how to submit your claim.

Will my premium increase if I make a claim?

No, at Petplan there is no penalty for making a claim.

How do I access my electronic documents?

Please login or register for My Petplan to view and download your documents.

What is Petplan doing to help customers during the COVID-19 outbreak?

Find the latest information regarding how we're adapting our policies to provide as much support as possible, and how you can look after your pet during the COVID-19 outbreak. Find out more >

See all FAQs

Existing Customers

My Petplan

Manage Your Policy

We’ve just launched My Petplan and some features aren’t available yet, but we’re working on it! To make changes to your policy use the forms below.

Contact Us

Can’t find what you’re looking for? Check our FAQs or get in touch and a member of our team will be happy to help.

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Look no further

We are pet specialists and have an unrivaled knowledge of pet health unlike many other insurers. That's why we've designed our policies to cover as many conditions as possible, and are able to pay 97% of all the claims we receive.