Help & contact

Do you have a question, or want to speak to a member of our team?

We're on hand to help.



Frequently asked questions

How do I make a claim?

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for more information on how to submit your claim.

Will my premium increase if I make a claim?

No, at Petplan there is no penalty for making a claim.

How do I access my electronic documents?

Please login or register for My Petplan to view and download your documents.

What is Petplan doing to help customers during the COVID-19 outbreak?

Find the latest information regarding how we're adapting our policies to provide as much support as possible, and how you can look after your pet during the COVID-19 outbreak. Find out more >

See all FAQs

Existing Customers

Manage Your Policy

We’ve just launched My Petplan and some features aren’t available yet – but we’re working on it! You can also manage your policy using the links below.

If you can’t find what you’re looking for here, check our FAQs or get in touch with our expert team who will be happy to help.

We are The Pet People® and our team are working hard to help as many customers as possible during this busy time.

You may find it quicker to resolve your query by logging into My Petplan or checking our FAQs.

If you still need help, you can get in touch via telephone or email and a member of our team will be happy to help.

Email Us

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Due to an IT upgrade our phone lines will be closed on the 4th and 5th of September. We’re very sorry for any inconvenience this may cause but you can find lots of information online about making changes to your policy, claims or purchasing a policy. Our phone lines will re-open on Monday the 6th at 8am but please bear in mind we will likely be busier than normal at this time.

Telephone Numbers

Existing policies: 0330 102 6735
Sales: 0330 057 3662
Vetline: 0330 102 1606

Our opening times can be found here.

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Look no further

We are pet specialists and have an unrivaled knowledge of pet health unlike many other insurers. That's why we've designed our policies to cover as many conditions as possible, and are able to pay 97% of all the claims we receive.