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Please be advised our Fair Processing Notice has been updated. If you would like to know more please click here.

Track My Pet Insurance Claims

To view the current status of your claim, please enter your Policy Number and Post Code and click "Submit".

As pet insurance specialists we pride ourselves on being able to process claims fairly and promptly for our customers.

Please be advised that Third Party Liability, Custodial Liability and Pre-Authorised claims cannot be tracked on this system. If your claim falls in these categories, please call us on 0345 077 1935.

There are some problems with your submission, please check the form below for errors and try again.

How long does Petplan take to assess claims?

We aim to process claims within a week. You can monitor the progress of your claim with our online claims tracking service.

What is the maximum time limit for me to submit a claim?

You have 12 months from the point of the illness or injury taking place in which to submit a claim, this will be based on the start date of the treatment.

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