Make a Claim
At Petplan we do all we can to process claims quickly and fairly. To make a claim, simply complete the relevant claim form below, which you can download and print at your convenience.
It's easy to claim with Petplan - over 90% of vets surveyed consider Petplan to have the best claims service (Headcount 2012). However, if there is missing information on your claim form it can cause a delay. Take a look at our short video where claims expert and team leader, Gill Crowley, talks you through the four simple steps of completing a claim form.
You can download our handy fact sheet.
To make a claim you must submit the details on the relevant Petplan claim form, which you can download and print.
- Vet Fees claim form (PDF, 85 KB)
- Death of a Pet claim form (PDF, 67 KB)
- Loss by Theft or Straying, Advertising and Reward claim form (PDF, 114 KB)
- Boarding Fees claim form (PDF, 63 KB)
- Holiday Cancellation claim form (PDF, 64 KB)
- Pet Travel Insurance claim form (PDF, 249 KB)
Third Party Liability – please call our Customer Centre on 0845 071 8000 to discuss.
Unless you are claiming for vet fees, you must let us know of any circumstances which are likely you lead to a claim. Please phone our Customer Centre on 0845 071 8000.
Alternatively, you may write to:
Petplan Claims DepartmentGreat West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX
