Customer Reviews

“Thank goodness for PetPlan. Nobody thinks when they take their new puppy home that they are going to be involved eventually in dealing with a dog with chronic arthritis and terrible pain. I am so glad that I signed up with PetPlan because they have taken all the worry out of the financial side of things. My superb vets did the rest. PetPlan are worth every penny.”

“I have had all my dogs insured with Petplan for the past 25 years. The service has been very good and I would recommend them to anyone.”

“Making a claim for our dog Lily, was so straight forward, Petplan took all the stress away from us. They refunded us our claim quickly and very efficiently and with no hesitation. Everything we could hope for in pet insurance.”

“I have had Petplan Insurance for my dog for many years. He has ongoing monthly treatment at my vets, the procedure for claiming is very easy and payment is made directly to my vet. I am kept informed of any claim and when the claim is settled. All in all, I am extremely satisfied with all aspects of Petplan.”

“When our dog became ill everything was taken care of by Petplan. We didn’t have to worry about the financial side and could concentrate solely on our dogs well-being. I only had to give our policy number to the hospital & clinic staff and everything was done for us. Such a relief, amazing service & thankfully our girl has recovered well.”

“The service we received from Petplan is second to none. My dog has been insured with them since I rescued her 12 years ago (as my other dogs have always been). Now she is getting older, her heamoraghic gastroenteritis has made a comeback twice this year and along with her osteoarthritis, we have sent several claims in the last year to eighteen months. Petplan has paid them all promptly and without an quibble. This is pet insurance par excellence.”

“So glad my cat was insured by Petplan, had a terrible experience when she was very unwell but received great support from the Petplan team. Easy to contact, knowledgeable and helpful. The vets and Petplan worked together to make it so easy for our claim to be settled. Highly recommend Petplan and thank you.”

“Excellent all-round. The best pet insurer. I have three policies for three cats with Petplan. I have always found them easy to use, helpful and friendly. Best of all, I've never had a quibble when I've needed to claim - exactly what you need when your pet is sick or injured. Excellent service all round, and they also deal with direct payments to vet surgeries which is another huge bonus of insuring with PetPlan.”

“My cat was unwell so took her to the vet for treatment. The vets submitted the claim direct to Pet Plan who dealt with the claim immediately and confirmed payment to the vets within two to three days. One cannot ask for more from the company. Super fast.”

“I have total peace of mind with the well being of my 3 cats. One of them is 20 years old and Pet Plan have always been so compassionate and supportive. They have looked after all my pets from birth to death. I wouldn’t go anywhere else.”

“Our claim was for out of hours emergency treatment and subsequent follow-up investigation at the vets for our cat. Petplan provided an excellent service in processing our claims and prompt payment. The claims process was simple and very straightforward. We would highly recommend Petplan.”

“Our little cat became sick very quickly and deteriorated overnight, it was great peace of mind knowing that I could get done what was needed without worrying too much about money. I paid the vet directly and only waited a matter of days for Petplan to refund into my bank minus the excess. The vet submitted the claim and it was quick and easy super pleased with how straightforward and streamlined it was.”

“Our rabbit became very poorly, she had to receive lots of medical attention also had to stay in the vets its been so stressful, I'm so glad we chose Petplan they have been fantastic & have paid the cost with no problems Thank you.”

“My rabbit is insured with Petplan and unfortunately there aren’t many companies that generally insure rabbits as they are sensitive creatures who can suddenly get ill at any point. Petplan have always paid any claims where my rabbit is liable for treatment cover and they have assessed the claims diligently and with speed. I’m really grateful to have a good insurer to rely on and would continue using them in future.”

“Excellent and quick claims process when our rabbit was diagnosed with bone cancer. I didn’t have to do anything the vets did it all for us.”