To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for more information on how to submit your claim.
Help & contact
We're on hand to help.
Frequently asked questions
Existing customers
My Petplan
My Petplan is a self-service area where you can make claims, update your account and access your policy information securely whenever you choose.
- Claim for vet fees online
- View your pet’s cover details
- Access your policy documents
- Change your details
- Check payments
- Add a nominated person
Manage your policy
We’ve just launched My Petplan and some features aren’t available yet – but we’re working on it! You can also manage your policy using the links below.
If you can’t find what you’re looking for here, check our FAQs or get in touch with our expert team who will be happy to help.
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Get in touch
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Complaints
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Accessibility
Get in touch
Our team are working hard to help as many customers as possible during this busy time.
You may find it quicker to resolve your query by logging into My Petplan or checking our FAQs.
If you still need help, you can get in touch via telephone or email and a member of our team will be happy to help.
For Press enquiries please email [email protected]
Email us
Mandatory information is marked with *
Telephone numbers
Support for vet partners
Vet partners can contact Vetline on 0330 102 1606 to:
- Order stock
- Update login details
- Get updates on patient claims
Our opening times
Sales
Monday to Friday: 8am - 7pm
Saturday: 9am - 2pm
Sunday : Closed
Service
Monday to Friday: 8am - 7pm
Saturday: 9am - 2pm
Sunday: Closed
Monday to Friday: 8am - 7pm
Saturday: 9am - 2pm
Sunday : Closed
Service
Monday to Friday: 8am - 7pm
Saturday: 9am - 2pm
Sunday: Closed
Bank holiday opening times
Sales
Monday 5th May: 9am - 6pm
Monday 26th May: 9am - 6pm
Service
Monday 5th May: 9am - 5pm
Monday 26th May: 9am - 5pm
Monday 5th May: 9am - 6pm
Monday 26th May: 9am - 6pm
Service
Monday 5th May: 9am - 5pm
Monday 26th May: 9am - 5pm
Complaints
We aim to get it right first time, every time. So we take complaints seriously and want to hear from you if you aren't completely happy with the service you have received.
To make a complaint or get further information about our complaints process, select the button below for details.
Accessibility
Petplan is committed to providing access to our services for as many visitors as possible. We continually review and improve our websites and services for accessibility to ensure we make them clear and effective. Find out more about our accessibility policy and options below.
SignVideo interpreting service
SignVideo gives our Deaf British Sign Language (BSL) customers easy access to an online interpreter allowing them to communicate with us using BSL.
Browser
font size
Our website is responsive in the most commonly used web browsers. Click find out more to learn how to increase the font size of our website.
Request accessible documentation
We are able to send product and policy literature to you in Braille, large print, or as an audio file.
Look no further
We are pet specialists and have an unrivalled knowledge of pet health unlike many other insurers. That's why we've designed our policies to cover as many conditions as possible, and are able to pay 97% of all the claims we receive.
Protect all of your pets & put your mind at ease
Having Petplan pet insurance can help you cover the cost of vet bills and get your pet the best care. If you have more than one furry friend, you can save £12 per pet on your insurance costs with our multi-pet discount.
Dog insurance
Just like their feline friends, dogs need proper care when they're ill or injured. It's sensible to plan ahead and get pet insurance to help cover the cost if your dog needs veterinary attention.
Cat insurance
Just like their canine counterparts, cats need proper care if sick or injured. It's sensible to plan ahead and get pet insurance to help cover the cost if your cat does need treatment.
Rabbit insurance
Rabbits may be small, but their vet bills can still accumulate. Petplan's Rabbit Plan provides £4,000 every year to help with vet bills helping you cover the cost of care for your pet.
Multi-pet insurance
Multiple furry friends? Get a £12 discount per pet every year when you insure more than one pet with us. You can tailor your cover for each pet and manage payments in a way that works for you.
Follow us
Petplan is a trading name of Pet Plan Limited (Registered in England No. 1282939) and Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB.
Pet Plan Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 311969. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Pet Plan Limited is a subsidiary of Allianz Insurance plc. Fitz All Media Limited is an Appointed Representative of Pet Plan Limited.