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Accessibility policy
 

The Petplan accessibility policy

Our commitment to accessibility:

We want to make sure everyone is able to access our website and our services with ease. Here, you’ll find all the information on how best to navigate our website, whatever your requirements.

If you need additional support, please visit our Accessibility and Support page

Your feedback is important to us. If there are any areas of the site you find difficult to use, please let us know by sending an email to [email protected]

InterpretersLive!

We are delighted to enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.

The InterpretersLive! service is available on-demand during our opening hours. You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform of your choice.

How do I use it?

User guides are available to support users of the InterpretersLive! service. Please select an option for more information:

For troubleshooting and how to download the InterpretersLive! please visit: https://www.interpreterslive.co.uk/app/

a graphic inviting users to connect to a BSL interpreter
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Request accessible documentation

We are able to send product and policy literature to you in Braille, large print, or as an audio file. To make a request, please fill in our request form with the document and format you need, along with your name, policy number and the address to send it to.

How to increase the size of text in your browser:

  • Google Chrome – Go to the Settings Menu in the top right and select “Settings” On the left-hand sidebar click “Appearance. Use the “Font size” dropdown menu to select the desired text size.
  • Safari – On your keyboard press Option-Command-Plus Sign (+). Or, navigate to the “View” menu and hold down the Option key whilst selecting “Make text Bigger”
  • Microsoft Edge – Go to the Settings Menu in the top right and select “Settings” On the left-hand sidebar click “Appearance” and scroll down to “Fonts”. Use the “Font size” dropdown menu to select the desired text size.
  • Firefox – Press the “Alt” key to open the toolbar. Select “View” and then select “Zoom”. From here, select “Zoom Text Only”.
  • Internet Explorer – Press the “Alt” key to open the toolbar. Select “View” and then hover over “Font size”. Select the desired text size.
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Petplan is a trading name of Pet Plan Limited (Registered in England No. 1282939) and Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB.

Pet Plan Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 311969. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Pet Plan Limited is a subsidiary of Allianz Insurance plc.