Accessibility policy
 

We want to make sure everyone is able to access our website and our services with ease. Here, you’ll find all the information on how best to navigate our website, whatever your requirements.

Your feedback is important to us. If there are any areas of the site you find difficult to use, please let us know by sending an email to [email protected].

If you are using a PC or Mac you'll need a webcam, a broadband connection and one of the following browsers: Microsoft Edge or Internet Explorer version 7 (or above), Chrome (PC only) or Safari.

If you are using a smartphone or tablet, you can download the SignVideo app from either the Google Play Store for Android or Apple's App Store for iPhone.

If this is your first time, you’ll need to download a one-off Live plug-in. This enables good video quality and ensures that your calls are secure. You will get instructions when you connect to the web access page.

After that, you simply need to accept the terms and conditions.

For more information about how to download and use the plugin, visit SignVideo.co.uk/downloads.

The SignVideo service is available from 8am to 6pm, Monday to Friday (excluding Bank Holidays).

• Google Chrome – Go to the Settings Menu in the top right and select “Settings” On the left-hand sidebar click “Appearance. Use the “Font size” dropdown menu to select the desired text size.
• Safari – On your keyboard press Option-Command-Plus Sign (+). Or, navigate to the “View” menu and hold down the Option key whilst selecting “Make text Bigger”
• Microsoft Edge – Go to the Settings Menu in the top right and select “Settings” On the left-hand sidebar click “Appearance” and scroll down to “Fonts”. Use the “Font size” dropdown menu to select the desired text size.
• Firefox – Press the “Alt” key to open the toolbar. Select “View” and then select “Zoom”. From here, select “Zoom Text Only”.
• Internet Explorer – Press the “Alt” key to open the toolbar. Select “View” and then hover over “Font size”. Select the desired text size.