- Does Petplan have any testimonials I can read?
- Does Petplan work with any charities?
- How will Petplan use and store my data?
- I received an offer for 1 years free access to identialert, how do I claim this?
- I'm a dog/cat breeder. How can I work with Petplan?
- What are Pet Care Offers and how can I access them?
- What is Pet Expert Chat and how can I use it?
- When can I call Petplan?
- Where did the concept of Pet Insurance originate?
- Why should I insure with Petplan?
About Petplan
Claims
- Can I get a document which lists all my claims you have processed?
- Can Petplan pay my vet directly? How does this work?
- How can I obtain a claim form?
- How do I make a claim?
- How long can I claim for each condition?
- How long does Petplan usually take to assess claims?
- What documents do I need for a death of a pet claim?
- What is the maximum time limit for me to submit a claim?
- On your Essential cover, when does the 12 month claiming period start?
Cover
- Can I decrease my level of cover?
- Do you offer Legal Liability cover?
- Do your policies cover cremation?
- Does Petplan offer travel insurance for pets?
- What do we mean by continuous cover and why is this important?
- What is covered by the Pet Therapies benefit?
- Why does my pet need to have an annual dental check?
Free Cover
- If I activate my full policy during my free cover will I still receive my full four weeks free?
- Once my full policy starts will I be able to claim on it immediately?
- What happens if I forget to buy my full policy before my free cover expires?
- Will I get the same policy benefits on my full policy as I do on my free cover?
- Will my four weeks free include cover for an illness or injury that my pet has suffered from previously?
Managing your policy
- Do I need to give you any notice to cancel my policy?
- How can I add someone to my policy?
- How can I make changes to my policy?
- How can I renew my policy?
- How can I update my contact details?
- How do I reset my password?
- How does your refer a friend offer work?
- What should I do if my details are incorrect?
- What should I do if my pet passes away?
- Will you continue to renew my pet insurance when they're old?
Our policies
- What dog insurance policies do you offer?
- What rabbit insurance policies do you offer?
- What cat insurance policies do you offer?
- What type of pet insurance does Petplan offer?
- Does Petplan only insure dogs, cats and rabbits?
- What are the benefits of the Essential plan?
- What does Covered For Life mean?
Premuims & excesses
- Does Petplan have a no claims discount?
- How are Petplan premiums calculated?
- How much will pet insurance cost?
- How will changing my address affect the price of my policy?
- What is the excess?
- What is your Claims Pricing Gaurantee?
- Why do premiums go up so much?
- Will my premium increase if I make a claim?
Follow us
Petplan is a trading name of Pet Plan Limited (Registered in England No. 1282939) and Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB.
Pet Plan Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 311969. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Pet Plan Limited is a subsidiary of Allianz Insurance plc.