Pet Expert Chat
What can I use Pet Expert Chat for?
Perhaps you have a question about changing your pet’s diet? Or maybe you have noticed a lump on your pet and are unsure what to do next?
Speak to the veterinary team 24/7 or book a chat with qualified professional at a date and time that suits you.
Petplan customers have exclusive access to Pet Expert Chat via their My Petplan account.

Petplan customer benefits

With Petplan, not only do you have access to our Pet Expert Chat, but you also benefit from free training advice and support for new pet parents.
If you would like to find out more about becoming a Petplan customer to receive help covering the cost of vet bills and access to a range of additional support, get in touch today!
Our policies cover things some other policies don't
We always offer these things as standard:
Physiotherapy & pet therapies
Along with physiotherapy, which is covered within the Vet Bills benefit, we also cover Pet Therapies like herbal medicine, homeopathy and acupuncture. You can also claim for hydrotherapy, up to £500 per illness/injury in dogs and cats (no additional limit for rabbits).
Explore our policies

Dog insurance

Cat insurance

Rabbit insurance
Petplan is a trading name of Pet Plan Limited (Registered in England No. 1282939) and Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB.
Pet Plan Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 311969. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Pet Plan Limited is a subsidiary of Allianz Insurance plc. Fitz All Media Limited is an Appointed Representative of Pet Plan Limited.