The no-hassle approach to vet bills
We handle vet bill payments
Direct payments
Reimbursement payments
Do vets always accept direct payments?
Every pet is different – and every vet is too! Each practice will have its own policy on handling insurance claims, and may not be willing to accept a direct payment from an insurance company. This might be the case if your vet hasn’t worked with your insurance company before, or has previously had a bad claims experience. But don’t worry we’re one of the largest pet insurers in the UK, so there’s a much higher chance that your vet will have worked with us in the past and be open to direct payments.
Some vets on the other hand will only accept payment from you at the time of treatment, so the best thing to do is to ask them about it. They’ll be able to tell you which insurance companies they accept – or would accept direct payments from.
What does this mean for me and my vet?
Don’t wait until you’re settling the bill to have this conversation, depending on your vet’s policy, enquiring well ahead of time can increase the odds that they will agree to a direct payment. That way you’ll know which payment option to choose when you want to make a claim.
Your vet may impose an administration fee to handle any paperwork and for dealing with the insurance company on your behalf. As the pet owner you’d need to pay this, but the convenience usually makes this worthwhile. And don’t forget, we don’t charge you a penalty for claiming, so you can always make sure your pet is receiving the best care possible.
How vet direct payments work
The biggest benefit? Peace of mind
Frequently asked questions
Vet bills can mount up, so it’s important to have your pet insured and pay a monthly premium as this can help to cover the costs of emergencies. We have a choice of different policies for you.
Direct payments made by your pet insurance provider to your vet can also help to lighten the financial load as that means you only need to cover the excess charge and any other deductibles (if one applies). If your vet doesn’t accept direct payments and you need to pay the fee upfront before getting reimbursed by your pet insurance company, your practice might allow you to pay in instalments. But that is down to the discretion of the practice, so you’ll need to have that chat with them.
Petplan is a trading name of Pet Plan Limited (Registered in England No. 1282939) and Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB.
Pet Plan Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 311969. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Pet Plan Limited is a subsidiary of Allianz Insurance plc. Fitz All Media Limited is an Appointed Representative of Pet Plan Limited.