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Making a claim with Petplan: it's easy


Making a claim with Petplan: it's easy
This article contains: pet insurance insurance claims

Should the worst happen and you need to make a claim against your Petplan policy, we will do everything we can to settle your claim quickly and with as little fuss as possible. Here are the five easy steps to making a claim.

Step 1
Download a claim form at www.petplan.co.uk/claims, where you can also find helpful advice on how to fill the form in, and even track the progress of your claim. Alternatively, you can request a claim form by calling 0845 074 3030.

Step 2
Fill in the form (your vet needs to fill it in too) and get it back to us as soon as possible. We'll need a few simple details, such as your policy number and the date that the condition or injury first became apparent. We'll also ask for an itemised invoice from your vet.

Step 3
Once we've received your form and all the information needed, we'll proceed with your claim very quickly - in fact, we settle 90% of claims within five working days, often directly to the vet.

Step 4
For some claims we will need a little more information, but this is relatively unusual. If this is the case you'll receive a letter from us promptly, so waiting is kept to the absolute minimum.

Step 5
The claim is settled, and the appropriate funds are forwarded to you or your vet.

Some frequently asked questions...
Why do you need an itemised invoice?
Itemised invoices allow us to match the amounts claimed for and to make sure all the items on the invoice are covered by the terms of your policy. Fortunately, most surgeries issue detailed invoices, so this is rarely a problem.

Will you need my pet's full clinical history?
We'll sometimes ask for this if the condition or accident happened quite soon after the start of the policy, as any lifelong illness that was known to exist before the start of cover wouldn't be insured.


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Jonathan Rawlins
Petplan's process of making a claim is very easy, my partner and I have a Chihuahua who was suffering with lameness in her back legs requiring a standard procedure operation, Petplan made it very easy to the point we just put the claim in, paid our excess and they handled the rest directly with our vets. We were so glad and happy that we had Petplan insurance as we would of been in an awful financial mess without it. Service was great too!Thanks Petplan.
raghu nutmeg 36
It's actually a cool and helpful piece of information. I am satisfied that you just shared this helpful info with us.Please keep us informed like this. Thank you for sharing.
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We are pet specialists and have an unrivaled knowledge of pet health and unlike many other insurers. That's why we've designed our policies to cover as many conditions as possible, and are able to pay 97% of all the claims we receive.